Shipping policy

Shipping Policy

We are committed to processing and delivering your order as quickly and reliably as possible. Please review the following information before placing your order.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully completed.

During this period, your order will be prepared, checked, and transferred to our logistics partner. Once the shipment has been accepted by the carrier, a shipping confirmation email containing the tracking information will be sent to the email address used at checkout.

Please note that tracking information may take 24–72 hours to become active after it is issued.

Estimated Delivery Time

After your order has been shipped, delivery normally takes approximately 8–10 business days.

The total estimated delivery time consists of:

  • Order processing: 1–3 business days

  • Shipping and delivery: 8–10 business days

Delivery times are estimates and cannot be guaranteed. Weekends, public holidays, severe weather, carrier disruptions, customs clearance, or routine customs inspections may result in additional delays.

We will always do our best to ensure that your package reaches you as soon as possible.

Tracking Your Order

Once your order has shipped, tracking details will be sent to the email address provided during checkout. Please make sure your email address is entered correctly and check your spam or junk folder if you do not see the shipping confirmation.

Tracking updates are provided by the carrier and may not appear in real time, especially while a package is moving between countries or logistics facilities.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting your order, please carefully verify:

  • Recipient’s full name

  • Street address and house number

  • Apartment, suite, unit, or building number

  • City, state, and ZIP/postal code

  • Telephone number and email address

If you live in an apartment building, please make sure the apartment or unit number is included. Missing or incorrect address information may cause delivery delays, failed delivery attempts, loss of the package, or return of the shipment.

If you notice an address error after placing your order, please contact us immediately. We will try to update the address if the order has not yet been transferred to the logistics partner. Once an order has shipped, we cannot guarantee that the shipping address can be changed or corrected.

Incorrect or Incomplete Addresses

The buyer assumes responsibility for delivery issues caused by an address that was entered incorrectly or incompletely at checkout.

If a package cannot be delivered, is lost, misdelivered, refused, or returned because of an incorrect or incomplete shipping address—including a missing apartment or unit number—the order will not be eligible for a refund, free replacement, or free reshipment.

Please review your shipping information carefully before completing your purchase.

U.S. Deliveries

For orders shipped to the United States, final-mile delivery is normally handled by USPS.

Once the package enters the USPS network, customers can use the tracking number provided in the shipping confirmation email to check its latest status on the official USPS website.

If USPS reports a delivery exception, no access to the delivery location, an insufficient address, or another delivery-related issue, the recipient may need to contact the local USPS office directly to arrange delivery or collection.

Carrier and Customs Delays

Packages may occasionally be delayed due to circumstances outside our direct control, including:

  • Public holidays or peak shopping periods

  • Customs clearance or routine customs inspections

  • Severe weather or transportation disruptions

  • Carrier processing delays

  • Local delivery restrictions

  • Incorrect or incomplete recipient information

A temporary pause in tracking updates does not necessarily mean that the package has been lost. International tracking may not update while a shipment is in transit between logistics facilities or countries.

Shipping Charges

Available shipping methods and any applicable shipping charges will be displayed at checkout before payment is completed.

Contact Us

If you have questions about your shipment, please contact us through our Contact Us page and include your order number and the email address used to place the order. We will be happy to help you review the available tracking information.